Privacy Policy
Effective date: 19 October 2026
Our commitment
At London Office Cleaning Services Ltd, we are trusted with access to our clients' workplaces, and we take the same care with the personal information we hold. This policy explains what information we collect, why we need it and how we look after it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
About us
London Office Cleaning Services Ltd is the data controller responsible for your personal data. We are registered in England and Wales under company number 13616083, at 15 Liskeard House, Kennings Way, London SE11 4EJ. ICO registration reference: ZC161764.
Privacy enquiries: info@Lservices.co.uk · 07517 450059
Information we hold
• Business clients and prospective clients: names, job titles, company details, email addresses, telephone numbers and premises addresses.
• Premises and service information, including access arrangements such as key holding, entry codes and alarm instructions. These are treated as confidential and shared only with the staff assigned to your site.
• Billing information needed to invoice and receive payment.
• Our team and job applicants: contact details, right-to-work documents, employment and training records, payroll and bank details.
• Website visitors: information you send through our contact form and, with your consent, cookie data.
Why we use it and our lawful basis
• Responding to enquiries, arranging site visits and preparing quotations: steps taken at your request before entering into a contract.
• Delivering our cleaning services: performance of a contract.
• Invoicing, accounting and tax: legal obligation.
• Recruiting, employing and paying our staff: contract and legal obligation.
• Keeping in touch with clients and improving our service: legitimate interests.
• Non-essential cookies and marketing: consent, which you can withdraw at any time.
Who we work with
We never sell personal data. We share it only with trusted providers who help us run the business, and only as far as they need it:
• Wix: website hosting and contact form.
• Google Workspace: email and documents.
• WhatsApp: messaging, where clients or staff choose to use it.
• Zoho: invoicing, quotations, and client and employee records.
• A1 Accounting Services Ltd: payroll, bookkeeping and tax.
We may also disclose information to HMRC or other authorities where the law requires it. Where a provider processes data outside the UK, the transfer is protected by safeguards recognised under UK law.
How long we keep information
• Quotation enquiries that do not proceed: 12 months.
• Client records, contracts and invoices: 6 years after the end of the financial year to which they relate.
• Site access information: deleted or returned when the contract ends.
• Staff and payroll records: 6 years after employment ends.
• Unsuccessful job applications: 6 months.
Keeping your data safe
Access to personal data is limited to the people who need it for their role. Our systems are password-protected, and site access details are shared only with the team members responsible for that site.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its use, to request a copy in a portable format and to withdraw consent at any time. To make a request, email info@Lservices.co.uk. We will reply within one month.
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
Our website uses essential cookies to work properly. Analytics and marketing cookies are only used if you agree to them through the cookie banner.
Changes to this policy
We review this policy regularly. Any changes will be published on this page with a new effective date.